Nuance MNT-K909A-S00-15.0 Dragon Law Enforcement 1-yr Maintenance & Support (State and Local Government) OLP Level AA
| Brand: | Nuance |
| Model: | MNT-K909A-S00-15.0 |
| Condition: | New |
| Catalog: | #Y375681 |
GSA Contract # Open Market
Dictation, Transcription & Speech Recognition IT Solutions
This Package includes: 1 Year Maintenance Agreement for Dragon Law Enforcement
Open License Program (OLP) customers have the option to purchase Maintenance and Support (M&S) at a cost of 15% of the original net license price paid. Maintenance and Support is purchased annually and includes access to Technical Support, error corrections, software updates and software upgrades (future new releases of our product as they become available).
Requirements:
You can only purchase Maintenance and Support for the latest version of a product. If you have older versions of the product, you must upgrade them tothe latest version. If you choose to purchase M&S you must purchase M&S for all copies of a product covered by the OLP agreement.
Maintenance period:
M&S starts from the date the product was purchased from Nuance. M&S is purchased for a period of 12 months and the Maintenance Periods ends on the anniversary date of purchase. You should renew M&S for another 12 month period before the Maintenance Period expires to ensure uninterrupted access to Technical Support and software updates and upgrades.
Maintenance reinstatement:
If M&S services lapse, or were never originally procured with respect to Nuance software for any particular end user, and the client subsequently desires to procure them, then in addition to the fees otherwise due for the M&S services, the client shall pay a reinstatement fee equal to one and one-half (1.5) times the fee for the M&S services for the period during which the applicable Nuance software was unsupported. Any reference in a quotation to a “start date” for lapsed or never-purchased M&S services applies for purposes of determining the reinstatement fee and does not affect the commencement of the Maintenance Period. However, if a new product upgrade becomes available during the period which M&S lapsed, you must purchase the upgrade and start M&S from the upgrade purchase date.
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